FAQs

Payments

What kind of payment method is accepted by Teamson.com?

We accept Visa, Mastercard, Discover, AMEX and Paypal.

How do I know if my payment is successful?

  • When an order has been successfully placed, an order confirmation email is automatically sent to you within a few minutes. If you did not receive your confirmation email, please check your spam folder.
  • First please check your spam folder. If you still have not received the confirmation email, please contact us at 1.800.925.3959 or via email at support@teamson.com, so we can look into this for you right away.

Promotions

Can I use a promotional code on top of a marked down price or during a sale?

Only one promotional code can be used at a time. Unfortunately, promotional codes cannot be used during sales or on top of an already marked down price.

Orders

How can I check my order status?

To check your order status, simply login to your account and click on “My Orders”. The current status of your order will be shown with your order.

I have not received an order confirmation email. What should I do?

  • First, check your email’s Spam folder to see if your email was marked as Spam. If it wIfas, then approve Teamson as a sender.
  • If the order confirmation email was not in your Spam folder, go to your Account dashboard and click on My Orders to see if your order appears there. If it does, then your order was submitted successfully.
  • If you still have not received the order confirmation email and your order does not appear in your Account, please contact us at 1.800.925.3959 or via email at support@teamson.com, so we can look into this for you right away.

How can I change or cancel my order?

Please contact us at 1.800.925.3959 or via email at support@teamson.com. We will be happy to assist you.

Can I modify my ship-to name or address?

Unfortunately, the ship-to name or address cannot be changed after the order has been placed.

What should I do if I want to cancel my order but the item was already shipped?

Once an order has been shipped we can not cancel the order. Please contact us at 1.800.925.3959 or via email at support@teamson.com. We will be happy to assist you.

How can I track the shipment of my package?

If you have an account with us, you can log into your account to view your current order status. Alternatively, you can also call customer service to track your order at 1.800.925.3959 or via email at support@teamson.com.

One account for all websites

Once you sign up for either Teamson Kids or Teamson Home you will have the same account info. You now will have one account with us.

Can I buy from Teamson Kids and Teamson Home and check out with the same shopping cart?

You will have to check out twice if you want to make a purchase from Teamson Home and Teamson Kids. You can not use the same promotions on both sites.

Can I use the same promotions on Teamson Home or Teamson Kids

Unfortunately you cannot use the same promo code for both sites. We have unique promo codes for each site.

Do you offer price matching?

We do not match the prices advertised by other retailers or websites. Promotional or sale pricing is only valid during specified dates, and offers cannot be applied to past purchases.

Shipping & Delivery

How much is the shipping fee?

  • Free Ground Shipping on all orders over $49 and under 70 pounds within the continental United States
  • $15 flat fee on all orders under $49 under 70 pounds ground shipping

What are the rates for next day shipping

  • On orders under 70lb $60
  • On orders over $70lb it's $120

What are the rates for 2nd day shipping

  • On orders under 70lb $50
  • On orders over $70lb it's $100

Is international shipping available?

  • We only ship within the continental United States excluding PO boxes and APO addresses. We do ship to certain countries. If you would like to purchase from outside of the United States, please contact our customer service team.

How many days does it take to receive my ordered item?

  • It takes about 1-2 business days for processing and 5-10 days for delivery within the United States.

Return and Exchange Policy

What is your return and exchange policy?

  • You can easily complete a return request for purchases made through Teamson.com or TeamsonKids.com by clicking on the Contact Us link in the bottom navigation menu and then choosing the General Inquiries option. We have a 30 day return policy for product returns.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from Teamson.com, TeamsonHome.com or TeamsonKids.com. You may also be required to provide the following:
    • Images of the damaged item
    • The original ship-to name and address of the product
    • The original product so it can be inspected by our quality control team. Please do not throw the item away.
  • There are certain situations where only partial refunds are granted (if applicable):
    • Any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.
  • Monogrammed items, gift cards and final sale items are not eligible for returns or exchanges.

How long is the warranty period?

We offer return and exchange service within 30 days. If you receive a replacement part, we will extend the warranty period for another 30 days.

Can I cancel my order?

Unfortunately, we are unable to cancel your order once it has been placed, since our system processes all orders immediately. Alternatively, items may be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Teamson.

Refund Policy

What is your refund policy?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 business days.

Why have I not received my refund yet?

  • If you have not received a refund after some time, first check with your bank or credit card provider. It may take some time for your refund to be officially posted or processed.
  • If you have checked with your bank or credit card provider and you still have not received your refund, please contact us at 1.800.925.3959 or via email at support@teamson.com.

Gifting

Can I include a personalized gift message with my purchase?

No

If I give a gift to someone, can that person exchange it for something else or return the item?

Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.

After Delivery

What should I do if my Items arrived broken?

  • We offer a 30-day period to notify us of defective or damaged items. For defective or damaged items, you have to first determine if you require a full replacement or need a few replacement parts. Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.
  • You may be required to provide the following:
    • Images of the damaged item.
    • A receipt with the original proof of purchase.
    • The original ship-to name and address of the product.

What should I do if there is a part missing from my package?

  • We offer a 30 day period to notify us of missing parts or items. Please contact our Customer Care Team by phone at 1.800.925.3959 or via email at support@teamson.com.
  • For a parts request, click the Contact Us link in the bottom navigation menu, choose the Request Parts option in the drop down menu and submit a request. Someone will be in touch to get new parts sent to you. You may be required to provide the following:
    • A receipt with the original proof of purchase
    • The original ship-to name and address of the product

What should I do if the assembly instructions are incorrect or missing?

Please contact our Customer Care Team at1.800.925.3959 or via email at support@teamson.com. We are always here to assist you.

Customer Account

What are the benefits of setting up an account?

  • Save Time
    • Once you have created an account, you will not have to enter your personal details for each new order.
    • You can add items to your shopping basket and complete your order later, on your mobile phone, tablet or desktop computer.
  • Easy Order Tracking
    • You can check the status of your order from your account page.
    • You will have access to your order history and can reorder easily.
  • Early Access to Promotions and New Products
    • If you sign up to receive our newsletters when you create your account, you will be the first to know about site promotions and new product launches.

Does my account work for both Teamson.com and TeamsonKids.com?

Yes, you only need to set up one Teamson account and it will work for both Teamson Home and Teamson Kids. All of your orders for both sites will appear in the Order History area of your Account.

What should I do if I forgot my password?

Simply click “Forgot Your Password?” on the sign in page, and then you will receive an email with instructions on how to change your current password.

How can I unsubscribe from Teamson emails?

You can simply click the unsubscribe link at the bottom of our emails or you can contact our Customer Care Team at 1.800.925.3959 or via email at support@teamson.com.

How can I check my order history?

To check your order history, simply login to your account and click on "My Orders". The current status of your order will be shown with your order.

How can I see my Favorite list?

To view the items you have marked as a Favorite, simply login to your account and click on "Favorites".

How can I make changes to my Teamson.com account details?

  • Click "My Account" in the top right navigation and sign in if necessary.
  • Then click "Update My Account".
  • Update the necessary details.
  • Click the "Save" button at the bottom of the page to save the changes that you made.

Product Care

How can I clean my item?

  • For wooden toys
    • Use mild soap on a damp cloth. Do not use window cleaners or cleaning abrasives as they will scratch the surface and could damage the protective coating. Periodically check to make sure all connections are tight. Retighten if necessary.
  • For all furniture types
    • For dust, wipe furniture with a clean, soft, dry and lint-free cloth often. For spills, blot with a clean, damp cloth immediately. We do not recommend the use of chemical cleansers, abrasives or furniture polish on our lacquered finish.

Quality & Safety

For what age are your toys and children’s furniture suitable?

Our toys and children’s furniture from Teamson Kids, Fantasy Fields and Olivia Little World are perfect for age 3 & up.

Are your products safe for children?

At Teamson, we promise to stay committed to manufacturing products of the highest quality and craftsmanship. For our children's furniture, we use non-toxic paint. While we test products for expected use. Of course, we test all of our new products, but we also check our existing assortment annually to make sure they continue to live up to our safety and quality standards.